Refund policy

Refunds:

  1. Should you require a refund, please reach out to our dedicated customer care at +917385344952 or email us at contact@perfumegarden.in. Ensure your email includes relevant images, videos, and the subject "Refund Request".
  2. For claims regarding missing items, leakage, damage, or incorrect products, a mandatory unboxing video showcasing the original packaging is essential.
  3. If you notice any tampering, damage, or defects on your package, we advise refusing its receipt from the delivery partner immediately.
  4. If an order is marked as delivered but you haven't received it, please inform our customer care within 3 days of such notification. Refund requests post this period will not be entertained.
  5. Note that refund amounts exclude delivery charges as they're non-refundable by our delivery partners.
  6. Refunds for Cash-on-Delivery orders will be transferred to the bank account provided by the customer, typically within 4-7 working days.
  7. Refund requests should be raised within 24 hours of order delivery, inclusive of all pertinent details.
  8. Upon approval, the refund process might take up to 15 days to reflect in your account. Perfume Garden will furnish transaction details and relevant screenshots once initiated.
  9. Returns or refunds will not be entertained solely on the grounds of personal dislike for the fragrance or product. As fragrance preference is subjective, please review product descriptions, notes, and reviews carefully before placing your order.

Returns:

In rare instances of product damage during transit (such as leakage, breakage, or missing items), a refund or exchange may be arranged after careful assessment against our refund criteria.

Delivery:

While we strive to ensure timely delivery of all orders, delays may occasionally occur due to factors beyond our control — such as traffic congestion, highway blockages, adverse weather, natural disasters, or other unforeseen circumstances. Perfume Garden shall not be held liable for such delays, and we appreciate your understanding in such situations.

Cancellations:

Order cancellations are permissible only before dispatch from our store. A nominal gateway fee of 2.5% will be charged for cancelled orders.
Refunds for paid orders post cancellation will be credited to the original payment mode within 15 days.
Orders already shipped cannot be cancelled. For prepaid orders that are returned to us post-dispatch, a deduction of ₹99 will be applicable.