Refund policy

  1. To claim a refund, contact our customer service at +917385344952 or email us at contact@perfumegarden.in. Ensure you attach relevant images and videos with the email and use the subject line "Refund For".
  2. For claims involving missing items, leakage, breakage, damage, or incorrect products, an unboxing video showcasing the original packaging is essential.
  3. Should you receive a package that appears tampered, damaged, or defective, please decline the package from the delivery partner immediately.
  4. If your order is marked as delivered but you haven’t received it, notify our customer service at +917385344952 within 3 days. Refunds cannot be processed after this timeframe.
  5. Refunds exclude delivery charges, as these are non-refundable by our delivery partners.
  6. Refunds for cash-on-delivery orders will be processed to the bank account provided by the customer, typically within 4-7 business days.
  7. Refund claims must be submitted within 24 hours of order delivery, including all necessary details.
  8. Once approved, your refund might take up to 15 days from the day of acceptance by Perfume Garden to reflect in your account.
  9. Perfume Garden will share detailed information, including screenshots and transaction IDs, once the refund is initiated.

Return Policy: In rare instances where products are damaged during transit (e.g., leakage, breakage, or missing items), we can process a refund or exchange upon thorough verification of our refund terms.

Cancellation Policy:

  1. Orders can only be cancelled before dispatch from the store. A processing fee of 2.5% will be charged for such cancellations.
  2. Refunds for cancelled paid orders will be credited back to the original payment method within 15 days of the cancellation approval.
  3. Once orders are shipped, they cannot be cancelled. For prepaid orders returned to the seller after shipment, a fee of 99 will be deducted.